UK STANDARD DELIVERY
Standard delivery to the UK is FREE for all orders over £100 and is just £3.50 for any orders under £100. We deliver all UK orders using DPD or DHL courier services & Royal Mail. This is a signed for delivery service that we trust to deliver your order to you as soon as possible. A tracking number for your order will be sent to you along with a delivery slot time on the morning of delivery. Our products will require your signature so if no one is available to sign for delivery, your order will be returned to your local sorting office for collection or redelivery.
UK NEXT DAY DELIVERY £9.00
We also offer a fast next day delivery service to any address within the UK, which costs £9.00. Make sure you place your order before 2.00pm from Monday to Thursday. Any orders placed on Friday before 2.00pm will be delivered on the following Monday.
We send out parcels using DPD or Royal Mail, which will ordinarily arrive on the next working day, although this is not a timed guaranteed service. You will receive a tracking number via email. If nobody is in at the specified delivery address when we attempt to drop off your parcel, it may be returned to your local sorting office for collection or redelivery
MAINLAND EUROPE DELIVERY £8 -£12.00
We also offer a delivery service to any address in Europe, which costs £8 for our Canvas range and £12 for all our leather collection and takes 3-5 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible (currently there are no charges applied within the EU countries). Mainland Europe includes the following countries: France, Germany, Italy, Spain, Belgium, Austria, Netherlands, Portugal, Luxemburg, Denmark and Ireland. Due to duty fees that are charged to us by the delivery companies Switzerland and Norway are charged at the ROW rate of £22.
INTERNATIONAL DELIVERY From £15 -£22.00
We also ship parcels to most addresses outside Europe, which costs £15 for our canvas bags and £22 for our leather collection and can take 3-10 days to arrive depending on your location. US and Canada services usually take 2-3 days but is dependent on US and Canadian customs. This usually doesn’t add any delays to delivery but it can happen on occasion. This price does not include any local import duties or local taxes, for which the recipient is responsible.
All our products can be easily returned if you decide the bag is not right for you with the exception of a personalised embossed product. All returns must be within 14 days of purchase and be unused and in their original packaging with a completed returns form. We offer free postage out to all customers in the UK to keep the price down but we do not offer free return postage within the UK or abroad. So if you choose to return a product you will have to pay for the return postage yourself. We advise using recorded or signed for delivery as we cannot be held responsible for a parcel being lost in the post. We aim to refund returns within a week of receiving the returned product. If you have any queries about our returns policy please get in touch and we would happily clarify anything.
Please contact us for the return address and to receive the returns form. (hello @ hillandellis.com)
In the rare event of a problem with one of our bags please get in touch so we can deal with the issue for you.
We have extended our returns policy from 25th November until the 11th January 2019 for Christmas so you can buy any of our bike bags as presents safely knowing they can be returned or exchanged if they are not right. Merry Christmas!