DO YOU SHIP INTERNATIONALLY?
Yes we do. Shipping to Mainland Europe is just £10 and takes 2-3 days. Shipping to the US and Canada is just £20 and takes 4-5 days and we can also ship to most of the rest of the world, where the cost will be automatically calculated at check-out. We aim to keep our shipping costs down so you benefit from lower postage prices.
WHERE ARE YOUR BAGS MADE?
We have two collections. Our British Made collection is unsurprisingly made in Britain. We are very proud of the producers we use who have been making handsome bags for years from their workshop in Hackney, East London.
Our second collection is made by quality manufacturers in India who make handbags for the likes of Whistles and Next. They are highly skilled as the technique of bag making is passed down through generations and we are very proud of the bags they produce. We have and do visit the workshop and know that all the makers are paid more than the minimum wage and work in clean, happy places which we think shows through the quality of the product.
IS IT WATERPROOF?
This is the UK we are talking about! We have carefully chosen our leathers for their durability and water-repellence. The leathers stand up well to the great British weather but to keep them totally protected all the bike bags come with a waterproof cover. This comes in a cute little pouch to tidy it away, and is made from high quality nylon ripstop with sealed seams so if it starts raining cats and dogs, your bag will stay dry. You on the other hand might not be so lucky!
HOW DOES IT ATTACH TO THE BIKE?
Good question! Our bike bags have all been designed to seamlessly attach to the bike with hidden pannier clips. We hunted high and low for the best pannier clips in the business designed to offer security, strength, and durability but that are also adaptable to any pannier rack. And like the Princess and the Frog we found them. The hooks used in our British collection are spring loaded so they adapt to fit to each pannier rack from 6mm-16mm and come with a central locking bar which secures the bag on the bike. They are also discreet so that they can be hidden behind our nifty leather cover so the style of the bag isn't compromised. The hooks used in the Classic Collection are dutch style hooks and easily attach to any rack from 8-12mm diameter.
THERE ISN'T A LOWER HOOK, DO THE BIKE BAGS SWING?
Our bags have been designed with excellent pannier hooks, and together with the weight of the bike bag, they sit securely on the rack. We haven't added a lower hook to the bags, as the feedback from our customers is that the style and discreet nature of the hooks is what they like the most. We don't find the bike bag swings on our extensive testing but you might find a bit of movement if you start cornering the corners at 30mph!
CAN I RETURN THE BAG IF IT ISN'T RIGHT FOR ME?
Yes you can. Any of our bags can be returned within 14 days for a full refund, as long as the bag is unused and in it's original packaging. We don't offer free return postage, as we chose to offer free shipping for purchases to our customers instead. But Royal Mail offer postage of our products for around £5. Please make sure you get the item tracked … just in case.
THE PRODUCT'S FAULTY WHAT DO I DO?
First off, if something has gone wrong, we are really sorry. We pride ourselves on our quality and durability and we apologise if something has slipped through the net. Send us an email with the issue (pictures always help) and we will get back to you ASAP with the next steps.
I want to buy your Bags from a GOOD old fashioned shop, DO YOU HAVE stockists?
We are stocked in shops across the UK and Europe all of which have different stock of our products. Our stockists are all listed on the footer links or you can click here https://www.hillandellis.com/stockists We advise calling ahead as their stock will change regularly. If you have any further questions please email us here hello (at) hillandellis.com
I want to become a stockist, how do I become one?
Great choice! We have many stockists in the UK and Europe and are always happy to hear from more. Please get in touch with us at hello (at) hillandellis.com.