We take your privacy very seriously and have always treated personal data with care and respect. Please be assured that we are not in the habit of selling, renting or trading personal information with other companies.
Hill & Ellis Ltd. (“Hill & Ellis”) is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks, or for the purposes of customer research and profiling or where we have your express permission to do so.
What information do we collect?
- Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
- Information that you provide to us for the purpose of registering with us and subscribing to our mailing list.
- Information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).
- Any other information that you choose to send to us
Using your personal information
Personal information submitted to us via our website may be used for the following reasons:
- Send to you goods purchased via the website, and supply to you services purchased via the website; For delivering products to you we will also need to share address information with third parties – such as Royal Mail.
- Administer the website;
(b) Improve your browsing experience by personalising the website;
(c) Enable your use of the services available on the website;
(e) Send statements and invoices to you, and collect payments from you;
(f) Send you general (non-marketing) commercial communications;
(g) Send you email notifications, which you have specifically requested;
(h) Send to you our newsletter and other marketing communications relating to our business where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications;
(i) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) Deal with enquiries and complaints made by or about you relating to the website;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses www.hillandellis.com. This helps us improve our service and create a great experience for each customer.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Except for essential cookies, all cookies will expire once the session ends.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].
Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for Hill & Ellis or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosures of your information
In addition, we may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any legal proceedings or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and]
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking your Details
If you wish to verify the details you have submitted to Hill & Ellis you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and date of birth.
Hill & Ellis Ltd. (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information, which Hill & Ellis holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.
We are always pleased to hear from our customers. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us at Hill & Ellis and we will be delighted to answer any questions you may have.
Please go to our contact us page to get in touch.