Refund policy

All our products can be easily returned if you decide the bag is not right for you with the exception of a personalised embossed product. All returns must be within 30 days of purchase and be unused with the label still attached and in their original packaging.
Please note we do not offer free return postage. 
We advise a signed for/tracked postage as we cannot be held responsible for a parcel being lost in the post.
Refunds will be made as soon as the bag is received. 
Exchanges - if you want to exchange your bag for another please get in touch with us. 
Contact us at: hello@hillandellis.com to confirm your return or exchange.